Trust is very important and Paramount Clean believes that trust should be won or lost in the beginning. The cleaning service you are considering must demonstrate to you that trust will never be an issue or in question at any time.
Meet with a senior representative from the cleaning service you are considering and who will be available to you directly after hiring their service. If you ever have questions, issues, or changes, your contact person should always be available to meet you in a timely fashion.
Communicate all expectations about service and concerns to the prospective cleaning service you are interviewing. A cleaning service who values your business will address these questions and concerns, and explain all the features, benefits, and values they have to offer you and your business.
Always get a written proposal that lists, but not limited to the following:
A detailed description of services.
How long is the proposed price guaranteed?
Are there, and what will be considered additional services and charges (if any)?
Are all equipment and supplies included in the price?
What is the length of contract?
How often, and what time services will be performed?
When are payment due dates?
Are there cancellation requirements or penalties (if not happy with the service)?
In the final analysis, COST is always one of the deciding factors for the customer and the cleaning service. Many cleaning services may give you a cheap price to make you happy but will not be able to fulfill their promises at that price. To avoid this dilemma, the customer must recognize the business needs and be willing to pay a fair price for a great service to a reputable cleaning service.
Request a few references from current customers of the cleaning service you are considering. Contact those references: how long they have been using the cleaning company? Were there any issues with trust, safety, and security? Are their officers and employees courteous, well trained and organized? Are they happy with the quality of service they are receiving?
Security must always be an intricate part of the cleaning requirements between the customer and the cleaning service and should not be compromised or taken for granted by either side. A comprehensive security plan should be established in advance and designed to specify, but not be limited to: when the cleaning service will arrive, and when they will leave the facility; what sections should be closed off; what internal doors should be locked; what alarms should be armed; emergency contacts (principals and phone numbers) for employees showing up with no keys who need access to the office; a list of customer employees working late and procedures for the cleaning service to exit the facility when the job is complete.
Discuss with the cleaning service you are considering if their employees and officers are trained and experienced in the type of cleaning your facility will require. Inquire about safety and procedures the cleaning service and their employees will be following, are all equipment and supplies that will be used are environmentally friendly and will not create any indoor or outdoor pollutions and all OSHA recommended guidelines and requirements will be followed and in return will help to create a safer place for all.
Hiring a cleaning company that provides a twenty-four (24) hour, seven (7) days a week service will be an added feature and benefit to the customer. This includes emergency clean up, construction clean-up, last minute meetings with clients, weekend services and more that will require a cleaning service to be flexible and available for additional visits and services.
The Final Decision
Choose a cleaning service you are comfortable and confident with and who has met or exceeds all your expectations.